PRIVACY POLICY
Please read the
following Privacy policy of the services made available on https://www.marrow.com
or the equivalent Marrow Mobile Application available on Google Play, Windows
Store or Apple Store (“Marrow App”/
“Website”). The Marrow App or Website on which the Services are availed may
together be referred to for convenience as the “Platform”.
For the purpose of these privacy policies,
wherever the context so requires “Your”,
“You" or "User" shall mean any natural
or legal person who browses the Platform or has agreed to become a
subscriber to the Services on the Platform by providing login credentials
while registering on our website as a Subscribed User using the computer systems. The
term "We", "Us", "Our" shall mean Neuroglia
Health Private Limited (“Marrow”).
Please ensure
that this Privacy Policy is perused by You before availing any services from
Us. This Privacy Policy shall be updated from time to time and to stay abreast
with our methods of using Your information and protecting Your privacy, please
keep reviewing this Policy.
By viewing the Marrow
Platform, you agree to be bound by the terms of this Privacy Policy.
By using the Marrow Platform and/or by providing Your information, You consent to the
collection and use of the information You disclose on our Website in accordance
with this Privacy Policy, including but not limited to your consent for sharing
your information as per this Privacy Policy. If we decide to change our Privacy
Policy, We will post those changes on this page so that You are always aware of
what information We collect, how We use it, and under what circumstances We
disclose it. If You do not agree for the forgoing, please do not continue to
use or access our Website.
1. Collection of Personally
Identifiable Information
1.1 We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:
➢
Name;
➢
Telephone Number;
➢
Email Address;
➢
Service Address;
➢
Other information about the service address which You give Us;
➢
Your IP address;
➢
Information about your device;
➢
Network information
➢
College/ Institution Details and location
➢
User uploaded photo and ids
➢
Demographic information such as postcode, preferences and interests;
➢
Any other personal information which you give us in connection while
booking a service or is relevant to customer surveys and/or offers.
1.2
Information provided during Registration
to
create a profile and use this Website and services, you may be asked to provide
the following information: your name, your username, password, email address,
the speciality in which you practice or intend to practice (selected from a drop-down
menu if applicable), year of graduation or year of joining undergraduate
medical program and the name of your college or university. You may also choose
to provide a picture to be associated with your profile.
1.3
We also provide an option to register using Facebook. If you select
this option, you allow us to access your profile information including the list
of your friends. Please note that if you register to the Platform through
Facebook, You shall be subject to the Terms & Conditions and Privacy Policy
of Facebook.
1.4
We will store your username, country and specialty on an unencrypted
server. Your password is cryptographically hashed and your email address is
encrypted. These information elements are referred to collectively as your
“Personal User Information.” We collect and hold this information for the
purpose of administering your use of the Application.
1.5
You are solely responsible for
(1) maintaining the
strict confidentiality of your Personal User Information,
(2) not allowing
another person to use your Personal User Information to access the Services,
(3) any and all
damages or losses that may be incurred or suffered as a result of any
activities that occur inyour Account,
(4) ensuring that
the information submitted by you complies with our terms and conditions,
(5) ensuring that
the information provided by you is correct and updated from time to time.
1.6
You agree to immediately notify Marrow in writing by email to
support@marrowmed.com of any unauthorized use of your Personal User Information
or any other breach of security. Marrow is not and shall not be liable for any
harm arising from or relating to the theft of your Personal User Information
that is under Your control, your disclosure of your Personal User Information,
or the use of your Personal User Information by another person or entity.
1.7 On receiving personal information about You, You no longer remain anonymous to Us. We may use this information to do internal research on demographics, interests, and behaviour to better understand, protect and serve our customers. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.
1.8 You may choose not to provide us with any personal information or information as required to provide any Services. If we do not receive information required, we may choose not to provide you with such Service. Service shall have the meaning attributed to the phrase in the Terms of Use.
1.9 On our Website, you can browse without telling Us who you are or revealing any personal information about Yourself. We may automatically track certain information about You based on Your behaviour on our Website. This information may include the URL that You just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on our Website or not), Your browser information, and Your IP address.
1.10 On our Websites, We use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist Us in providing our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the Websites. Additionally, You may encounter "Cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
1.11 As part of the registration process for the paid subscription, every user shall have to mandatorily submit one valid identity address proof issued by the Govt of India i.e., Voter's ID, Passport, MCI card, Aadhar Card etc, which shall be used to confirm the identity of each Pro User. In respect of the identification information provided by the Pro user, we confirm that we shall -
(i)Collect, store, use and disclose the identification information provided by the Pro
User only for the identity verification process as part of the pro subscription; maintaining the
strict confidentiality of your Personal User Information,
(ii) Encrypt the identification information provided by the Pro User on receipt and decrypt it at the time of verification.
After the completion of the verification process,
the identification information will be encrypted again and stored on our servers; maintaining the
strict confidentiality of your Personal User Information,
(iii) Comply with all reasonable security practices and procedures to ensure the security of the
identification information provided. maintaining the
strict confidentiality of your Personal User Information,
2. Use of Personal Information
2.1
The
information collected by Us through our Website is used by Us for various
purposes to enable us to serve you better:
(a) To
find third party service providers;
(b) Internal
record keeping;
(c) We may
use the information to improve our products and services;
(d) We may
periodically send promotional emails or messages on the Website about new
products, special offers or other information which We think You may find
interesting using the email address which You have provided;
(e) From
time to time, we may use the information to customize the Website according to
your interests.
2.2
We may use
personal information to resolve disputes that may arise with the use of our
Services, help promote a safe service to all the customers, measure consumer
interest in our services, customize your experience, detect and protect Us
against error, fraud and other criminal activity, enforce our terms and
conditions.
2.3
We identify
and use your IP address to help diagnose problems with our server, and to
administer our Websites. Your IP address is also used to help identify You and
to gather broad demographic information.
3. Sharing of Personal Information
3.1
We may share
your information with payment service providers, regulatory authorities, and third-party
agencies in the event of any
request from such authorities.
3.2
We may
disclose Your personal information if required to do so by law or in the good
faith and belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose personal
information to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to enforce
our Terms or Privacy Policy; respond to claims that an advertisement, posting
or other content violates the rights of a third party; or protect the rights,
property or personal safety of our customers or the general public.
3.3
We and our
affiliates will share/sell some or all of the collected information with
another business entity should We (or our assets) plan to merge with, or be
acquired by that business entity, or re-organization, amalgamation,
restructuring of business. Should such a transaction occur, that other business
entity (or the new combined entity) will be required to follow this Privacy
Policy with respect to all the information collected.
3.4
We do not disclose personal information about identifiable
individuals to advertisers, but We may provide them with aggregate and/or
anonymised information about You to help advertisers reach the kind of audience
they want to target. We may make use of the information We have collected from
You to enable Us to comply with our advertisers' wishes by displaying their
advertisement to that target audience.
3.5
If you choose to subscribe to any Marrow plan you may be required to
upload a copy of a valid government issued identification document to allow access to the Platform.
4.1
All
information is saved and stored on servers which are secured with passwords and
pins to ensure no unauthorised person has access to it. Once your information
is in our possession we adhere to strict security guidelines, protecting it
against unauthorized access.
5.
Choice/Opt-Out
5.1
We provide
all customers with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from Us on behalf of our
partners, and from Us in general, after providing Us with personal information.
If You want to remove your contact information from all lists and newsletters,
please write to [support@marrowmed.com].
6.1
We use
third-party advertising companies to serve advertisements when You visit our
Website. These companies may use information (not including your name, address,
email
address, or telephone number) about your visits to this and other Website in
order to provide advertisements about services of interest to You.
All other terms and conditions as applicable
under the Terms and Conditions of Use https://www.marrow.com will be
applicable to You and will be read along with this Privacy Policy.